How to Manage Difficult People: Proven strategies for Dealing with Challenging Behaviour at Work Suclass Code_0HZ author of THE MORTAL INSTRUMENTS

author of THE MORTAL INSTRUMENTS

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How to Manage Difficult People: Proven strategies for Dealing with Challenging Behaviour at Work Suclass Code_0HZ author of THE MORTAL INSTRUMENTSDealing with difficult people from awkward customers at work to irritating neighbours at home is a challenge many people face on a day to day basis. This book will show you how to: Defuse and deal with difficult customers, both on the phone and face to face; Manage problems with colleagues in the workplace, including a manipulative boss; Handle difficult day to day interactions with any people we come into contact anywhere; Identify and manage